Dear Customer Service,
I am writing to you today regarding a recent furniture order.
My new dining table arrived at my house yesterday afternoon, and I was very excited to open the large box.
However, I discovered a serious problem when I unpacked the table.
One of the wooden legs is completely broken and unusable.
The thick wood is split near the top, so the table cannot stand up safely.
Because of this damage, I cannot use it in my dining room right now.
The delivery driver was very polite and careful with the heavy package.
Therefore, I believe the damage happened at the factory before the delivery.
Since I paid a lot of money, I expect a perfect item.
I would like to request a replacement table as soon as possible.
If you cannot send a new table quickly, I want a full refund.
I have attached three clear photos of the broken furniture leg.
These pictures clearly show the long crack in the dark wood.
Please look at the attached photos and check my account order details.
I hope we can solve this frustrating problem without much delay.
Could you please reply to this email with a solution by tomorrow?
I look forward to hearing from your customer support team soon.
Thank you for your time and your professional assistance.
Sincerely, Mrs. Adeyemi.